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FAQ

FAQ

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What is your brand? Are you a manufacture?

INNOVFLOR is our brands. We are manufacture. Welcome to visit us any time.

Can you produce our design?

Yes, we rich experience in creating new products with our customer together.

Can you supply your catalogue? How about the sample and sample time?

Yes, we can supply e-catalogue firstly, after you choose your favorite item, we can send you actual sample with catalogue. Stock or standard sample is for free. Customized sample needs to be charged according to the design.

Can you help to protect our design and brand?

Absolutely Yes! We can sign the confidentiality agreement with you. 100% to protect our customers.

What’s the delivery time and payment terms?

Stock or standard goods will be shipped out within 7 days. Customized goods will be shipped out within 15-30days, exactly time can be discussed. Various payment ways, such as T/T, Paypal, Western Union, Alipay and Trade Assurance etc.

If we travel to China to checking your facility, are you welcome?

We will provide the whole accompany from you landing in China.Only give us a call before your arrive. We will pick up you from the airport, living in our company's hotel, and driving by car take you visiting our company Warm Welcome!

What about the warranty?

We are very confident in our products, we have special quality control department who will 100% check every goods before shipment, we make sure all the goods we sent out to customers are in good condition. When customers receive the goods in 15 days, if there are broken one, please tell us and show us the detail proof so we can check and give replacement in the next order.

Do you provide free samples?

Yes, we provide free stock samples. And if you want some sample with your own design, then we will charge some sample cost.

How dose your company do regarding quality control?

We have our own QC team for out factory test. Our products all meet the Chinese carpet standard.

How long is your lead time?

It takes 15 days to produce the product and the delivery time needs 10-30 days depends on the place of destination.

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